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Delivery & Returns

Delivery 

Items that are ordered before 12:00 (GMT) and shipped from our warehouse, are usually despatched the following business day. For items that are shipped directly from the manufacturer, delivery times are specified on the product page. 

Delivery Costs for UK & Northern Ireland

Order Value Shipping Method Tracking Usual Delivery Time Price
Less than £20 Royal Mail 48 NO 2-3 Working Days FREE
Above £20 Royal Mail Tracked 48 YES 2-3 Working Days FREE
Above £20 UK Mail* YES Next Business Day* £6.99

 * UK Mail Next Day Delivery applies only for items that are in stock in our warehouse

International Delivery 

We can deliver to the European Union. Please Contact Us for a specific quote as there may be restrictions on some products, or brands which cannot be shipped to certain international destinations. When you place an order, we will try and estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please note that international customers may be charged customs duty depending on their country of residence. The customs duty fee is at the charge of the customer.

Returns Policy

www.urbanmummy.co.uk ('Urbanmummy') strives to ensure your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of receipt of order and we will be happy to exchange or refund, providing the goods are returned in perfect condition and in their original packaging. Items must still have their original bespoke packaging in order to receive a refund.

Please note that special orders and personalised items may not be exchanged nor refunded. Once an order for a personalised item or special order has been placed it cannot be cancelled. (Special orders are either items that need to be ordered directly from the supplier or items that require customisation).For further information, please read the Special Orders section in our Terms & Conditions.)

Making a refund

Returns should be made within 14 days of receipt of order. You can return your items by completing the despatch note (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the invoice and send it back to: 

Pick it Pack it Send it for Urbanmummy (inside Sam’s Transport) First Floor, Westside, Mill Road, Rugby, Warwickshire CV21 1BZ. United Kingdom

When returning items, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.  A prompt refund will be issued if the item is in its original condition with the original bespoke packaging and all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

Cancellations and exchanges

If you realise you made a mistake and want to cancel your order, please contact us on: 01788 568 985. Since we ship quickly, it may not be possible to stop your order so please follow the instructions for 'Returning a Product' in those instances. Exchanges work in the same way. It will be faster to re-order a product rather than send it back for an exchange, so please follow the above instructions while you order the product you would like instead. We realise this means two transactions on your credit card but feel it is faster for you to get the product you would like.   

Defective and damaged items

If you should receive an item that is defective, damaged or not what you ordered, please contact us within 14 days. Our sales representatives will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.

To read our full Terms & Conditions, please click here.

Urbankids Ltd trading as Urbanmummy. Company registration number 5801917. Registered office 4 Kingston House South, Ennismore Gardens, London SW7 1NF.

 


 

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